Shopping & Products
No problems. Please refer to this guide here to find determine it
Most of the products are made on order. While we keep some of them in our warehouse, most people usually order in a color, size or material different from what we have available.
We are well aware of the issues faced from ordering stuff online. But not to worry, our products are exactly as (no, even better than) they are seen in the pictures.
If we do not have your choice of product in our store (based on size, color or material), we will then go ahead to make it specially for you. The material we use are sourced locally. Should we be unable to find such material (which is almost impossible), we will let you know. We will either go ahead with what we find, or refund your money based on your decision.
It usually takes about 5 – 10 working days depending on the shoe style after payment has been confirmed. However, we can deliver in 2 – 4 days with our express service (it costs almost the same). Just let us know.
Sure, you can. But we’ll advise you so do through the website as there’s always a discount and/or free delivery. Cool right?
Shipping & Delivery
Yeesssss. Your item would be delivered to anywhere you want.
Anywhere on earth (and soon on Mars), we’ll get to you!
Standard Delivery takes approximately 2-4 working days for local shipping and up to 15 working days for international shipping.
Why not? You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Sure, you can. But we’ll advise you so do through the website as there’s always a discount and/or free delivery. Cool right?
Return & Refunds
Try it. Love it. Or don’t. And we’ll take it back.
We don’t just make products—we make promises. And one of them is this: if something’s not right, we’ll fix it.
If your item doesn’t fit like they should, if you got the wrong size or color, or if there’s a factory flaw we missed (we’re almost human too), don’t stress—we’ve got you. You can ask for a refund or exchange. Even if you just don’t vibe with the pair anymore, talk to us. As long as the shoes are still fresh out the box (not worn, not scuffed, and returned within 7 days), we’re happy to make it right.
What we can’t take back are shoes that have clearly been on a test run or customized just for you (we hope you understand). But if it’s our fault, you won’t pay for the fix.
Once we get your return, we’ll do a quick check and process your refund or ship out your new pair within a few working days. Easy peasy!
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs
At Karpos, we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure:
We would require an image to be sent to us providing all damage caused. Please email this to hello@karposshoess.com or whatsapp using the icon on the lower right corner of your screen. Please ensure you include all necessary details and information needed to process and review this on our end.
We would get back to you.
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